ELECTROCEAN TECHNOLOGIES PRIVATE LIMITED ("we," "EOT") operates EOT HOME smart home services including mobile/web app, Home Assistant integration, Google Home, and Amazon Alexa integrations.
By using EOT HOME, you agree to this Privacy Policy.
1. Information We Collect
We collect only what's necessary to provide smart home services:
- Account: Email (required), encrypted password (required), name, phone number, location, address
- Devices: Device names, types, states, configurations, firmware versions
- Usage: Commands, automations, schedules, voice intents (text only, no audio)
- Technical: IP address (temporary), app version, error logs (anonymized)
- Service Media: Photos or videos submitted by you when raising a support ticket for a device issue — captured via your device camera or selected from your gallery, solely for service diagnosis purposes
Platform-Specific Data
Google Home: OAuth token, device sync data, voice command intents
Alexa: OAuth token, Smart Home directives, device states
Home Assistant: Integration config, entity mappings, API logs
We DO NOT Collect
- Audio/video recordings (except service ticket media submitted by you)
- Biometric data
- Precise location (beyond automation needs)
- Browsing history or activity outside EOT HOME
2. How We Use Your Data
- Provide smart home control across all platforms
- Process voice commands via Google/Alexa
- Sync devices and automations
- Send notifications and security alerts
- Provide customer support
We Will NEVER:
- Sell your data
- Use your data for advertising
- Share data with advertisers
- Use voice commands for unrelated AI training
3. Photo & Video for Service Support
When you raise a support ticket for a device issue within the EOT HOME app, you may be prompted to attach photos or videos to help our service team diagnose and resolve the problem faster.
- How media is collected: You can capture a photo or video directly using your device camera, or select one from your gallery. This is entirely optional and user-initiated.
- Purpose: Submitted media is used exclusively by our service and support team to identify and diagnose the reported device issue.
- Scope: Only media you explicitly attach to a service ticket is collected. We do not access your camera, gallery, or any other media at any other time.
- Retention: Service ticket media is retained only for the duration necessary to resolve your support case and is deleted thereafter.
- No secondary use: Media submitted for service tickets is never used for advertising, AI training, analytics, or any purpose unrelated to your support request.
4. Voice Assistant Integration
Google Home
What we share with Google: Device types, names, states, command responses
What Google sends us: Voice command intents (text), OAuth token, state queries
Google Limited Use Compliance: We follow Google API Services User Data Policy. Data from Google is used only for smart home functionality, never sold, never used for ads.
Amazon Alexa
What we share with Amazon: Device discovery info, states, event notifications
What Amazon sends us: Smart Home directives, OAuth token, discovery requests
Alexa Compliance: We comply with Alexa Privacy Requirements. We don't retain voice recordings, only process directives for device control.
Important: We never receive audio recordings. Only text-based intents after voice processing by Google/Amazon.
5. Home Assistant Integration
Cloud Mode: Devices controlled via our API, requires internet
Local Mode: Direct local network control (where supported), no cloud data transmission
We don't access other Home Assistant entities or your HA automations.
6. Data Sharing
We share data only with:
- Google/Amazon: For voice assistant integration (required)
- Cloud Providers: Encrypted storage and hosting
- Device Manufacturers: Technical config only (when needed)
- Legal Requirements: When required by law
All providers have strict confidentiality agreements and security requirements.
7. Your Rights
- Correct: Update info in app settings
- Delete: Delete account and all data (30 days)
- Unlink: Disconnect Google/Alexa/HA anytime
Contact privacy@eotipl.com to exercise rights. We respond within 30 days.
8. Compliance
We comply with:
- Google API Services User Data Policy (Limited Use)
- Amazon Alexa Privacy Requirements
- GDPR (EU), CCPA (California), DPDPA (India)
- Home Assistant Community Standards
9. Updates to Policy
Material changes: 30-day email notice. Minor changes: Updated date at top. Continued use = acceptance.
Contact Us
ELECTROCEAN TECHNOLOGIES PRIVATE LIMITED
Office No. 236, Second Floor, 93 Avenue Mall, Fatima Nagar
Pune, Maharashtra 411022, India
Privacy: privacy@eotipl.com
Support: electroceantech@gmail.com
Phone: +91 94054 32211
Response time: 5 business days